A residential management platform that connects residents, property managers, and building staff in one ecosystem. Managing residential communities often involves fragmented systems and manual processes. iHome was designed to create a digital ecosystem for residential living, simplifying communication, service management, and community engagement.
Problems
During the discovery phase, several operational challenges were identified.
Residents
Residents struggled with:
• paying maintenance bills easily
• booking shared facilities
• submitting complaints
• receiving important announcements
Property Management
Management teams faced difficulties managing:
• resident data across multiple buildings
• facility booking schedules
• billing and payment tracking
• service requests and complaints
Building Staff
Staff often lacked a structured system for handling:
• parcel deliveries
• emergency requests
• facility operations
User Persona
iHome Core Feature Set
User Roles and Access Matrix
Goals
The project focused on three main goals.
Centralize Resident Services
Provide a single platform where residents can manage all residential services.
Improve Operational Efficiency
Enable property management teams to handle operations through a structured digital system.
Enhance Community Experience
Encourage engagement through announcements, facility usage, and community features.
Product Ecosystem
iHome is designed as a multi-role platform consisting of three main applications.
Resident App
Allows residents to manage their daily residential activities.
Key capabilities:
• maintenance billing payments
• facility booking
• complaints and feedback
• announcements
• emergency SOS
Admin App (Property Staff)
Supports building staff in handling operational tasks such as:
• parcel management
• SOS response
• facility management
Property Admin Dashboard
Used by property management teams to manage:
• residents and units
• billing and payments
• announcements
• complaints
Product Map iHome
Design Strategy
Designing iHome required balancing the needs of three different user groups. The design strategy focused on three principles.
Simplicity for Residents
Residents should be able to complete common actions quickly.
Examples:
• pay bills
• book facilities
• report issues
Operational Clarity for Admins
Admin dashboards should provide clear visibility of property operations.
Consistent Cross-Platform Experience
Despite being different platforms, the apps should share consistent interaction patterns.
User Flow
Example: Facility Booking Flow
Resident opens facility booking
→ selects facility
→ chooses available time slot
→ confirms booking
→ receives confirmation notification
This flow was designed to remove manual approval processes while preventing booking conflicts.
User Flow Resident App
User Flow Admin Panel Web
Design Exploration
During the design phase, different approaches were explored for the resident home dashboard.
Information-Dense Dashboard
Initially, multiple features were displayed at once.
Problem: overwhelming for new users.
Simplified Modular Dashboard (Final)
The final design focuses on key resident actions:
• announcements
• billing
• facility booking
• complaints
This reduced cognitive load while keeping important actions accessible.
Card Components (Sample)
Drawer Components (Sample)
System Design
iHome functions as a multi-tenant property management platform, enabling property management companies to manage multiple buildings within the same system.
Core system modules include:
• resident management
• facility management
• billing system
• service request management
Reflection
The platform digitizes previously manual workflows and improves communication between residents and management.
Key improvements include:
• centralized resident services
• improved facility booking management
• streamlined complaint handling
Designing iHome required thinking beyond individual features and focusing on the entire residential ecosystem.
One of the biggest challenges was ensuring that the platform remained simple for residents while still supporting complex operational workflows for property managers.
Future opportunities include:
• smart home integrations
• visitor management system
• community marketplace
Resident App - Residential / Apartment Maintenance Fee
Resident App - Emergency Screen
Resident App - Book Facilities Screen
Resident App - Community Screen
Admin App - Login and Home Screen
Admin Property Web - Homescreen and Receipt
Admin Property Web - Finance Reporting
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© 2026 Evan Himawan Saragih
Product and UI/UX Designer